Terms & Conditions
TestoHire is a platform owned by the company Key Software SARL which will be referred to as “provider” in the remainder of these Terms & Conditions.
1. Acceptance of Terms
By accessing and using the TestoHire platform, you explicitly agree to abide by and be bound by these Terms & Conditions. If you disagree with any part of these conditions, you may not use our services.
2. Services Overview
TestoHire is an online platform facilitating candidate assessments and tests. By utilizing its services, you acknowledge and agree to comply with the terms outlined herein.
3. User Accounts
To access certain features of TestoHire, users may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and password. Any unauthorized use of your account must be reported promptly to the “provider”.
4. Fees and Payments
Fees for TestoHire services are detailed in our pricing section. By using our services, you agree to pay all associated fees according to our billing terms. Failure to make timely payments may result in the suspension or termination of services.
5. Privacy Policy
Our Privacy Policy governs the collection, use, and protection of user information. Your use of TestoHire implies your consent to our data practices as detailed in the Privacy Policy.
6. Prohibited Conduct
Users are strictly prohibited from engaging in any activity that may disrupt or interfere with the proper functioning of TestoHire's services. Prohibited conduct includes, but is not limited to, unauthorized access, data scraping, or any action that violates applicable laws.
7. Intellectual Property
All content and intellectual property on TestoHire, including but not limited to text, graphics, logos, and software, are protected by copyright and other intellectual property laws. Users may not use, reproduce, or distribute any content from the platform without express written consent.
8. Disclaimer of Warranties
TestoHire provides services on an "as-is" and "as-available" basis. We make no warranties, expressed or implied, regarding the accuracy, completeness, or suitability of the information provided on our platform. The “provider” does not guarantee uninterrupted, error-free, or secure access to our services.
9. Limitation of Liability
In no event shall the “provider” or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of our services.
10. Governing Law and Dispute Resolution
These conditions are governed by the laws of Tunisia. Any dispute, controversy or claim arising out of or relating to these terms, or the violation, termination or invalidity thereof shall be resolved in accordance with the laws of Tunisia in the courts of Tunis.
11. Modification of Terms
The “provider” reserves the right to modify, amend, or update these Terms & Conditions at any time. Users will be notified of any significant changes, and continued use of TestoHire services implies acceptance of the revised conditions.
12. Termination of Services
The “provider” reserves the right to suspend or terminate user accounts or access to services at its discretion, particularly in cases of violation of these conditions or suspected fraudulent activity.
13. Billing Terms
By using TestoHire's services, you agree to abide by the following billing terms:
- Payment Methods: Payments are accepted through credit/debit cards. The payment methods available may vary based on your location.
- Pricing and Currency: All prices are listed in Tunisian Dinar (DT) or Euro (€). The “provider” reserves the right to update pricing at any time, and changes will be reflected on our platform.
- Pay-As-You-Go Services: For Pay-As-You-Go services, charges will be incurred based on actual usage. You will be billed for the services you use, and charges will be reflected in your account.
For every 10 tests done, an invoice will be created and access to certain features will be limited until payment. If you reach 20 tests done without payment, your account will be suspended until paying the unpaid Invoices already generated.
- Prepayment Option:You can buy points that can be later used for tests. By using this option, you will get 10% discount.
- Invoicing and Receipts: Invoices and receipts payments will be generated and made available through your TestoHire account. Users will receive detailed billing statements.
- Late Payments: If payment is not received by the due date, the “provider” reserves the right to suspend or terminate services until payment is received. Late fees may be applied at the “provider” discretion.
- Refunds: Payments are non-refundable. In exceptional circumstances, the “provider” may consider refund requests on a case-by-case basis.
- Termination of Services: The “provider” reserves the right to terminate services for users who violate the billing terms or engage in fraudulent activities.
- Disputes: If you have concerns regarding billing, please contact TestoHire's customer support promptly. Disputes will be resolved in accordance with our Complaints Management Policy.
– Modifications des Conditions de Facturation : The “provider” may update these billing terms. Users will be notified of any significant changes, and continued use implies acceptance of the revised terms.
14. Contact Information
For any inquiries regarding these Online Selling Conditions, please contact TestoHire at testohire@keysoftwares.com.
Complaints Management Policy
TestoHire is a platform owned by the company Key Software SARL which will be referred to as “provider” in the remainder of this Complaints Management Policy.
1. Introduction
We hold ourselves to the highest standards of service, and customer satisfaction is paramount. This Comprehensive Complaints Management Policy is designed to outline our commitment to handling complaints efficiently, fairly, and with the utmost transparency.
2. Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, related to TestoHire's services, actions, or lack of action. This includes concerns, feedback, or grievances raised by our users through various channels.
3. Complaints Handling Principles
- Fairness: Every complaint will be treated impartially and objectively, ensuring a fair assessment of all relevant information.
- Transparency: The complaints process will be transparent, providing clear communication on the progress, investigation, and resolution of each complaint.
- Confidentiality: The “provider” is committed to handling all complaints confidentially, respecting the privacy of both the complainant and any involved parties.
4. How to Submit a Complaint
Complaints can be submitted through the following channels:
- Dedicated Email Address: support@keysoftwares.com
- Social Media Accounts: Facebook, LinkedIn, and WhatsApp at +216 20 991 045
- Written Complaints: 24A, 4th floor, Immeuble Le Campus, Habib Chatti Street, 2092, Tunis.
5. Complaints Handling Procedure
- Receipt of Complaint: Upon receiving a complaint, the “provider” will promptly acknowledge receipt, providing the complainant with a reference number for future correspondence.
- Initial Assessment: A designated complaints officer will conduct an initial assessment to determine the nature and severity of the complaint.
- Investigation: A thorough investigation will be conducted, involving relevant departments and stakeholders as necessary.
- Resolution: The “provider” is committed to resolving complaints in a timely manner. Once resolved, the complainant will be informed of the outcome, any remedial actions taken, and steps to prevent recurrence.
- Feedback: Throughout the process, the “provider” will seek feedback from complainants to enhance our complaints management system continually.
6. Escalation
If the complainant is dissatisfied with the resolution provided, they may request an escalation. The escalation process will involve a review by a designated escalation team or supervisor, ensuring an additional layer of scrutiny and fairness.
7. Reporting and Analysis
The “provider” will regularly analyze complaint data to identify patterns, root causes, and areas for improvement. This analysis will inform strategic decision-making and ongoing enhancements to our services.
8. Training and Awareness
All relevant staff will receive comprehensive training on the complaints management process, emphasizing the importance of customer feedback and satisfaction. Regular awareness campaigns will be conducted to encourage users to provide constructive feedback.
9. Compliance with Tunisian Laws
This Comprehensive Complaints Management Policy is crafted to comply with all relevant Tunisian laws and regulations governing customer complaints. The “provider” will stay abreast of legislative changes to ensure ongoing compliance.
10. Continuous Improvement
The “provider” is committed to continuous improvement. Feedback from the complaints management process will be used to refine internal procedures, prevent recurrence of issues, and enhance overall service quality.
11. Contact Information
For any inquiries or to submit a complaint, please contact us at support@keysoftwares.com.
