Terms & Conditions

Last update : 29/07/2026

TestoHire is a platform owned by TestoHire SARL, hereinafter referred to as the “provider” in the remainder of these Terms and Conditions.

1. Acceptance of Terms
By accessing and using the TestoHire platform, you explicitly agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

2. Overview of Services
TestoHire is an online platform facilitating candidate assessments and testing. By using its services, you acknowledge and agree to abide by the terms set forth herein.

3. User Accounts
To access certain features of TestoHire, users may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and password. Any unauthorized use of your account must be reported to the provider as soon as possible.

4. Fees and Payments
Fees for TestoHire services are detailed in our pricing section. By using our services, you agree to pay all associated fees according to our billing conditions. Failure to pay on time may result in the suspension or termination of services.

5. Cancellation Policy

  • User Cancellation: You may request the cancellation of your account or subscription at any time by contacting support or through your account settings.
  • Effective Date: Cancellation will take effect at the end of the current billing cycle. Access to services will remain active until the end of any already paid period.
  • Non-refundable Credits & Tests: Prepaid points or unused test credits are non-refundable and non-transferable upon cancellation initiated by the user.
  • Cancellation for Non-Payment or Breach: The provider reserves the right to immediately cancel service access in cases of breach of these Terms, prohibited conduct, or persistent non-payment.

6. Privacy Policy
Our Privacy Policy governs the collection, use, and protection of user information. Your use of TestoHire implies your consent to our data practices as outlined in the Privacy Policy.

7. Prohibited Conduct
Users are strictly prohibited from engaging in any activity that may disrupt or interfere with the proper functioning of TestoHire services. Prohibited behavior includes, but is not limited to, unauthorized access, data scraping, or any action that violates applicable laws.

8. Intellectual Property
All content and intellectual property on TestoHire, including, but not limited to, text, graphics, logos, and software, are protected by copyright and other intellectual property laws. Users may not use, reproduce, or distribute any content from the platform without express written authorization.

9. Disclaimer of Warranties
TestoHire provides services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information provided on our platform. The provider does not guarantee uninterrupted, error-free, or secure access to our services.

10. Limitation of Liability
In no event shall the provider or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, whether incurred directly or indirectly, arising out of or in connection with your use of our services.

11. Governing Law and Dispute Resolution
These terms are governed by the laws of Tunisia. Any dispute, controversy, or claim arising out of or relating to these terms, or the breach, termination, or invalidity thereof shall be resolved in accordance with Tunisian law before the competent courts of Tunis.

12. Modifications to Terms
The provider reserves the right to modify, amend, or update these Terms at any time. Users will be informed of any material changes, and continued use of TestoHire services constitutes acceptance of the revised terms.

13. Termination of Services
The provider reserves the right to suspend or terminate user accounts or access to services at its discretion, particularly in cases of violation of these terms or suspected fraudulent activity.

14. Billing Conditions
By using TestoHire services, you agree to adhere to the following billing conditions:

  • Payment Methods: Payments are accepted via credit / debit card. Available payment methods may vary based on your location.
  • Pricing and Currency: All prices are quoted in Tunisian Dinar (TND/DT), Euro (€), or Canadian Dollar (CAD). The provider reserves the right to update rates at any time, and changes will be reflected on our platform.
  • Pay-As-You-Go Services: For Pay-As-You-Go services, charges are billed based on actual usage. For every paid operation, an invoice will be generated and payment will be required to proceed.
  • Wallet Option: You may add money to your wallet, which can subsequently be used for the services inside TestoHire.
  • Invoicing and Receipts: Invoices and payment receipts will be generated and made available through your TestoHire account. Users will receive itemized billing statements.
  • Refunds: Payments are non-refundable. Under exceptional circumstances, the provider may review refund requests on a case-by-case basis.
  • Termination of Services: The provider reserves the right to terminate services for users who violate billing terms or engage in fraudulent activities.
  • Billing Complaints: If you have any billing-related complaints, please contact TestoHire customer support promptly. Complaints will be resolved in accordance with our Complaints Management Policy.
  • Changes to Billing Terms: The provider may update these billing terms. Users will be notified of significant changes, and continued use implies acceptance of the updated terms.

15. Contact Information
For any inquiries regarding these Online Terms & Conditions, please contact TestoHire at contact@testohire.com.

Complaints Management Policy

TestoHire is a platform owned by TestoHire SARL, hereinafter referred to as the “provider” in the remainder of this Complaints Management Policy.

1. Introduction
We are committed to upholding the highest service standards, and customer satisfaction is paramount. This comprehensive complaints management policy is designed to outline our commitment to handling complaints efficiently, fairly, and with full transparency.

2. Definition of a Complaint
A complaint is any expression of dissatisfaction, justified or not, related to TestoHire’s services, actions, or lack of action. This includes concerns, feedback, or grievances raised by our users through various channels.

3. Complaint Handling Principles

  • Fairness: Every complaint will be handled impartially and objectively, ensuring a fair evaluation of all relevant information.
  • Transparency: The complaint process will be transparent, providing clear communication regarding the progress, investigation, and resolution of each complaint.
  • Confidentiality: The provider is committed to handling all complaints confidentially, respecting the privacy of the complainant and all involved parties.

4. How to Submit a Complaint
Complaints can be submitted through the following channels:

  • Dedicated Email Address: support@testohire.com
  • Social Media & Messaging: Facebook, LinkedIn, and WhatsApp at +216 99 327 240
  • Written Complaints: 21, Belgacem Tarchoune, Jardins d’el Menzah 1, 2092, Tunis, Tunisia.

5. Complaint Processing Procedure

  • Receipt of Complaint: Upon receiving a complaint, the provider will acknowledge receipt as soon as possible, providing the complainant with a reference number for future correspondence.
  • Initial Assessment: A designated representative will perform an initial assessment to determine the nature and severity of the complaint.
  • Investigation: A thorough investigation will be conducted, involving relevant departments and stakeholders as necessary.
  • Resolution: The provider is committed to resolving complaints promptly. Once resolved, the complainant will be notified of the outcome, corrective actions taken, and measures to prevent recurrence.
  • Feedback: Throughout the process, the provider will seek feedback from complainants to continually improve our complaint management system.

6. Escalation
If the complainant is not satisfied with the proposed resolution, they may request an escalation. The escalation process involves a review by an escalation team or designated supervisor, ensuring an additional level of oversight and fairness.

7. Reporting and Analysis
The provider will regularly analyze complaint data to identify patterns, root causes, and areas for improvement. This analysis will inform strategic decision-making and ongoing service enhancements.

8. Training and Awareness
All relevant staff will receive comprehensive training on the complaint management process, emphasizing the importance of customer feedback and satisfaction. Regular awareness campaigns will be conducted to encourage users to provide constructive feedback.

9. Compliance with Tunisian Laws
This comprehensive complaints management policy is designed to comply with all relevant Tunisian laws and regulations governing customer complaints. The provider will stay updated on legal changes to ensure ongoing compliance.

10. Continuous Improvement
The provider is dedicated to continuous improvement. Insights gained from the complaints management process will be used to refine internal procedures, prevent recurring issues, and enhance overall service quality.

11. Contact Information
For any inquiries or to lodge a complaint, please contact us at support@testohire.com.